Over the summer, Amazon converted most of the 175,000 contract workers to permanent employees and ended the additional raise for all workers. Since then it has continued with Waves of attitude.
The company has also nearly tripled the number of U.S. warehouses used for last mile deliveries this year, said Marc Wulfraat, founder of logistics consulting firm MWPVL International traces Operation of Amazon. The delivery drivers are usually contractual partners, so Amazon does not include their numbers in official documents.
“They have built their own UPS in recent years,” said Wulfraat. “This pace of change has never been seen before.”
Ms. Williams said Amazon has also built relationships with downsizing companies like Uber, American Airlines and Marriott to encourage recruitment.
“We hired a group that did nothing but affiliate with organizations that took people off, be it temporary or permanent,” she said. “This enabled us to hire qualified, high-quality workers and quickly and easily convert them into opportunities that were appropriate at Amazon.”
The effort was supported by 1,000 technology workers who create software for Amazon’s human resources department. Many are building portals and algorithms that automate the hiring process, she said. Potential employees can find jobs, apply and be hired entirely online without speaking to a single person.
In order to grow so strongly, Amazon must also think long-term, said Ms. Williams. As a result, the company has already worked with pre-schools to lay the groundwork for technical training. “As our hiring demand unfolds over the next 10 years, this pipeline is there and ready.”
Michael Corkery contributed to coverage from New York.